Returns & Exchanges – Brightstone Engineering

We want you to be completely satisfied with your purchase. If you're not, we offer a straightforward returns policy designed to give you peace of mind when shopping with us.

✅ 30-Day Return Guarantee

You can return any eligible item within 30 days of delivery for a full refund or exchange. No hassle, no stress.

🔧 Eligibility

• Items must be unused, in original condition, and in original packaging.
• Custom or modified products (e.g. bespoke or drilled-to-order spacers) are non-returnable unless faulty.
• Return shipping is the responsibility of the customer, unless the item is defective or incorrect.

🔄 Exchange Policy

Need a different spacer thickness or size? No problem. Contact us within 30 days and we’ll arrange an exchange, subject to stock availability.

🧾 How to Start a Return

To start a return or exchange, please email us at returns@brightstoneengineering.com with your order number and the reason for return. We’ll guide you through the process.

🔐 Refunds

Once we receive your return and confirm it meets our eligibility criteria, your refund will be processed within 5–7 business days.

📦 Return Address

Please do not return items without contacting us first. Returns sent without authorisation may not be processed.

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If you have any questions about returns or exchanges, don’t hesitate to contact us.